JETSONS CARPET CARE
TERMS AND CONDITIONS

CARPET/UPHOLSTERY/TILE AND GROUT/WOOD FLOOR CLEANING

On payment of deposit, customer agrees to the following terms.

1. CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! For safety, stay off of recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying and fiber protection of the carpet takes place in the first 4 hrs.

2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours.

3. Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.

4. Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on Carbon Monoxide Detectors. There is no need for concern.

5. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Urine or other animal stains can remove the

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CARPET/UPHOLSTERY/TILE AND GROUT/WOOD FLOOR CLEANING
On payment of deposit, customer agrees to the following terms.

1. CAUTION - Walking from a wet carpet onto a hard surface can be very slippery! For safety, stay off of recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying and fiber protection of the carpet takes place in the first 4 hrs.
2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet
until after 24 hours.
3. Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing
together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.
4. Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on
Carbon Monoxide Detectors. There is no need for concern. 
5. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete
elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet
owners should know that an odor may sometimes result from a fungus that is released upon washing.
6. If a technician finds on your premise, or reasonably believes they have found, hazardous waste, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or other cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.
7. All returned checks are a minimum $50 charge in addition to the amount written.
8. Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items
of irreplaceable or high value from service area and, for safety, client agrees to notify Jetsons Carpet Care (JCC) and
its representatives of any special moving instructions for all items on premises such as broken or unstable furniture, etc.
9. If client or authorized agent is not present during cleaning, JCC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
10. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion if previously approved by office. A 3% service fee will be applied to balances collected over the phone by credit card or accounts that are invoiced. The parties agree that it is difficult to estimate the actual damages that JCC will incur as a result of CLIENT’s failure to pay the amount due per contract. CLIENT therefore agrees that they will pay 10% compounding  monthly interest on any unpaid balance as liquidated damages fees. In addition, If Client fails to fulfill any term of this agreement, including defaulting on any payment due, JCC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees and any other costs incurred by JCC in attempting to collect or enforce its rights under this Agreement.
11. Customer must notify office of any cancellation at least 24 hours in advance of appointment to avoid additional fees.
12. Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service;
moisture problems within 24 hours.
13. Any dispute arising out of this contract shall be heard in Los Angeles County, construed according to California law.
14. By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this
treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client

expressly agrees to indemnify and hold JCC harmless for any actions pursuant to or arising out of this agreement, and
as to any loss or damage to any property on the premises, in the impacted area or otherwise. JCC is further not
responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the
service area any item, document, data or other property of value.

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CANCELLATION POLICY
Our minimum fee ($120) is applicable under the following circumstances:
• If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by
the customer at the time of booking.
• If our technicians are turned away for any reason initiated by the customer.

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AREA RUGS
By accepting the work order, customer agrees to the following terms.
1. Customer understands that JCC cannot be held responsible for defects that may exist in rugs, carpets or any other item
when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when
received and further releases JCC from any responsibility for defects which appear after soil is removed.
2. Shrinkage may occur in rugs depending on the type and quality. JCC cannot be held responsible for this occurrence,

however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.
3. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning
process is frequently not noticeable prior to cleaning, JCC cannot assume responsibility for these pre-existing
conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but
color fastness cannot be guaranteed based on a spot test and JCC is not responsible for dyes which run in the
cleaning process.
4. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or
lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove
the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is
made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may
sometimes result from a fungus that is released upon washing.
5. Delivery of Area Rugs is estimated between 7-12 business days and shall be deemed approximate and is subject to
delays not under control of JCC. Seller shall not be responsible for any failure in delivery for these causes.
6. On-site cleaning of Area Rugs does not reach trapped dirt at the base of the fibers/weave. This method uses hot water
extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not guaranteed. Customer

understands that this method can cause immediate and long-term damage to the rug including shrinking, fiber
deterioration, trapped soil, and agrees that JCC is not responsible for the outcome of a rug that is cleaned using
this method.
7. Rugs made from Viscose/Art Silk are very difficult to clean because of the nature of the material. By accepting this
estimate, customer understands the following risks:
1. Yellowing/Browning often occurs when viscose gets wet. We will try to lessen the color change but will not
be able to prevent it completely.
2. Viscose/Art Silk may fade when cleaned.
3. Viscose/Art Silk has a tendency to shed, you may notice some pulling and shedding following the cleaning.
4. Viscose/Art Silk is likely to stiffen when drying, so we will groom it, but it may not be as soft as it was before.
5. We cannot assume responsibility or replace a Viscose/ Art Silk rug damaged by cleaning.

8. JCC will assume no responsibility for Rugs left at our facility for over 30 days after cleaning is complete. Rugs left for
more than 90 days will be discarded.
9. Items left more than 21 days will be wrapped for short term storage to prevent re-soiling. Items left more than 60 days
will be wrapped for long term storage and shelved. Wrapping fees will be added to customer invoice. JCC is not
responsible for the condition of any rugs left more than 30 days.

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VEHICLES
By accepting the work order, customer agrees to the following terms.
1. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
2. Customers should remove all personal belongings, and other significant items from their vehicle prior to the cleaning.
3. JCC will not accept any liability for any damage to any personal property including the vehicle being serviced, any
belongings contained inside of the vehicle. If receiving service at your location, assure that your vehicle is being
serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
4. If technician is requested to remove seats during cleaning, we recommend resetting your battery or stopping by your
dealership to make sure they are properly re-installed.
5. Our cleaning times are an estimate only and vary for each customer.
6. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete
elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet
owners should know that an odor may sometimes result from a fungus that is released upon washing.
7. All returned checks are a minimum $50 charge in addition to the amount written.
8. If client or authorized agent is not present during cleaning, JCC will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
9. Client’s balance must be paid within terms of the contract either on delivery of service or within 14 days after completion. 10% compounding monthly interest is charged on any unpaid balance. If Client fails to fulfill any term of this agreement, including defaulting on any payment due, JCC shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees, interest at the rate of 10%, & any other costs incurred by JCC in attempting to collect or enforce its rights under this Agreement.
10. Customer must notify office of any cancellation at least 24 hours in advance of appointment to avoid additional fees.
11. Customer must report any reappearance of spots, odors or other cleaning related issues within 5 days of service.
12. Customer must report moisture problems within 24 hours of service.
13. Any dispute arising out of this contract shall be heard in Los Angeles County, construed according to California law.

AREA RUG “IN HOME STEAM CLEANING”
By accepting the work order, customer agrees to the following terms.
1. Light Cleaning or in-home cleaning of Area Rugs does not remove dry soil or reach trapped dirt at the base of the
fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain
removal is not possible. Customer understands that this method can cause immediate and long-term damage to the

rug including fiber deterioration due to trapped soil and agrees that JCC is not responsible for the outcome of a rug
that is cleaned using this method. 
2. Customer understands that JCC cannot be held responsible for pre-existing defects that may exist in rugs or carpets.
Customer agrees to accept our assessment of the condition of the carpet when received and further releases JCC from
any responsibility for defects which appear after soil is removed.
3. Shrinkage may occur in rugs depending on the type and quality. JCC cannot be held responsible for this occurrence.
4. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning
process is frequently not noticeable prior to cleaning, JCC cannot assume responsibility for these pre-existing
conditions. Unstable colors may run when steam cleaned – JCC is not responsible for dyes which run during the
cleaning process.
5. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or
lemon juice; artificially sweetened soft drinks and similar such beverages. Most stain treatments cannot be completed on a rug cleaned in the home.
6. Urine or other animal stains as well as pet oils cannot be removed by steam cleaning – the cleaning process will likely make urine odor more prevalent.
7. Rugs made from Viscose will not be cleaned in-home.
8. Shag rugs are not recommended to be cleaned with extraction and results are not guaranteed. 9. Rugs that are damp from cleaning may cause damage to hardwood floors or other water sensitive surfaces. JCC is not responsible for any damage to underlying surfaces during or following a cleaning on these types of surfaces.